Refund, Shipping, and Point Program Policies for The Gentle + Classical Press

Shipping Policy

We currently ship orders 3-4 days per week. During peak months (May-Sept), we ship 4+ times per week. Please know that EXPEDITED SHIPPING does not accelerate WHEN your product will ship. You're simply upgrading your method to ups ground or usps priority rather than Media Mail. 

We ship as orders as received and do not prioritize based on shipping method selected. 

ALL MISSING ORDERS AND/OR DAMAGED ITEMS MUST BE REPORTED AS MISSING OR DAMAGED WITHIN 30 DAYS OF THE ORDER DATE. WE CANNOT ASSIST WITH MISSING OR DAMAGED PRODUCTS IF NOT REPORTED WITHIN THAT 30 DAY TIME FRAME. 

Shipping options are shown at checkout and include insurance.
USPS NOTE: If your product has been in the USPS system for 40 days and has NOT been scanned or received, you may request a refund or a replacement which we will send to you via UPS Ground (typically 3-5 days). We will not offer a refund until your item has been in the carrier’s hands for at least 40 days for USPS. 

Return & Refund Policy

  1. Digital products are NON-REFUNDABLE. However, we are happy to chat with you if you have concerns, have made a duplicate purchase, want to upgrade your order to print or a bundle, or generally have other concerns.

  2. Opened, printed/physical delivery materials cannot be returned. OPENED means that the shrink-wrap has been removed from the product.

  3. Printed/Physical Teacher's Guides and Nature Collection Notebooks cannot be returned, unopened or otherwise. Those items are available for free in their entirety in digital format. Please read and make sure you're happy with the program before making any purchases. ALL Bundles include the teacher’s guide in print, and this is indicated in both product listings.

  4. For physical/print products, change of heart returns are discouraged, however completely unopened (still shrink-wrapped) material may be returned with a 30% re-stocking fee within 30 days of shipping.

  5. An email indicating a desire to return the product MUST be sent and receive a response before shipping a return. Please DO NOT SHIP A RETURN WITHOUT CORRESPONDING WITH US FIRST. Any return packages that do not have a correspondence history will be denied.

  6. The customer is required to package the item thoroughly and pay return shipping, including insurance. Once the item is inspected and deemed in “like-new condition”, you will receive a refund at 70% of the full price less any the value of any DIGITAL related content. If you purchase a Digital + Print product, your refund will be less the cost of that digital product alone as digital products are non-refundable.

  7. When returning a like-new/unopened product for a 70% refund, you MUST use a NEW box. The original box will be too weakened by the original shipment to be used again. If a new box is not used, the box will be “returned to sender” unopened and no refund will be processed.

  8. If a return is received that is NOT like-new and has been opened (shrink-wrap removed), the purchaser can pay return shipping BACK to themselves or receive a refund amount at the discretion of The Gentle + Classical Press. Items without shrink-wrapping or with ANY DAMAGE that cannot be sold as new will receive no more than a 50% refund. These items cannot be re-sold. If you have opened your items, please resale them as used rather than returning them.

  9. If you are concerned about technical issues before purchase, please make sure that you have access to a desktop or laptop computer upfront that can run Adobe Reader. Please make sure you can unzip or extract a zipped file as well. If those terms are new to you, we encourage you to find a friend or family member to help with this aspect. YouTube is a great resource for “how to” technical videos.

  10. Please make sure that you have a way to print the products from my website. Many of our products are DIGITAL ONLY. You can read some insight and recommendations for printing here. Each Bundle has a listing of the number of pages for that product in the product description.

  11. We do NOT issue refunds for missed sales or coupon codes. Please be diligent upfront in placing your order. I personally have missed out on a ton of sales. We DO understand the feeling but we have to have a firm boundary in place and cannot be compared to large, conglomerate corporations.

Please make sure that you have financially planned properly for your purchases in advance. Please make this consideration in advance of purchasing.

Other Notes

If you are asking for a refund for some reason, please consider the following:

    • Our curriculum guides are 100% free. That means you have the ability to download them and read them, front to back a dozen times, before choosing to make any purchase from my blog.

    • Our curriculum guides are complete. While they do require some book purchases (or a library card), they can ALL be used without the Bundles. It’s part of my ministry to write complete curriculum, 100% for free, that equips moms to implement the CM and Classical methods in the early years. The bundles are great and SUPER helpful, but they are not required to use my programs.

    • If you can’t open a file or it’s corrupt, that is simply a technical issue. We cannot be responsible for your computer, download speed, or printer quantity. The printable bundles are DIGITAL and must be printed and this is shared multiple times in each product listing. You can also delete the file and download it again if it didn’t download properly. You can also email me at erin@lifeabundantlyblog.com and receive several troubleshooting tips.

    • If you were unaware of how many pages something included, please be aware that we have shared that information in the product listing of each bundle. We cannot be held liable if you did not read the product descriptions before making a purchase.

OUR POINT PROGRAM POLICIES

We are so excited that you are interested in earning points with our points program. We want to make sure we are all on the same page and want to outline basic operating procedures and policies so that we can afford to maintain the points program and not be plagued with time-consuming customer service requests or fraudulent usage.

  • Our program is managed and maintained by a third-party app that is 100% responsible for sending referral and point emails, maintaining an accurate count of purchases and points, etc. We are not liable for any failure, glitch, or default in their program mechanisms should a permanent failure of some kind occur.

  • Your points do not expire.

  • Points CANNOT BE TRANSFERRED TO ANOTHER EMAIL ADDRESS, REGARDLESS OF WHO OWNS THE SECOND EMAIL ADDRESS. Please honor this request and simply maintain and consistently use ONE email address when making purchases at ShopGentleClassical.com.

  • Subscription purchases do NOT count toward points. On Mission and Morning Virtues subscriptions are a completely separate entity, hosted on a different website, and do not integrate into our points program at all. So sorry!

  • In order to gain points for a purchase, you must log into ShopGentleClassical.com when making your purchase (using the correct account email).

  • For birthday points, you must sign into your account at ShopGentleClassical.com, click the REWARDS button on the bottom-righthand corner of the page, click WAYS TO EARN, the edit the date beside your birthday option. This must be entered then left alone to gain your points. When the date is changed after initial entry, you will NOT gain points for 30 days. This is to avoid fraudulent alteration of birthdays to gain points. Your birthday must be save here 30 days prior to your birthday to receive your birthday points.

  • If you refer a friend using your referral link, you do not receive points but rather a $5 coupon code ONCE THEY USE THE LINK TO MAKE A PURCHASE FROM OUR SHOP. They do NOT have to use the coupon code they receive in their email to make the purchase in order for you to receive your $5 code, but they DO HAVE TO USE THE REFERRAL LINK IN THEIR EMAIL. If they just make a purchase WITHOUT USING THE LINK IN THEIR EMAIL, you will not receive credit for their purchase.

  • We cannot go back and give referral credit if the links are not used properly.

  • We do not refund for missed coupon codes or missed referral codes.